The Department of Health introduced the Service Coordination Model and Better Access to Services Strategy in 2001 with a vision to align practices, processes, protocols and systems through functional integration.
Early Intervention and Integrated Care places consumers at the centre of service delivery to make sure they have access to the service they need, opportunities for early intervention and health promotion which lead to improved health outcomes. Service Coordination enables health and community service professionals to work together, yet remain independent of each other, to ensure a coordinated and integrated response to consumer needs. NMCP staff are able to support member agencies to implement Service Coordination practices and electronic referral.
The resources to support service coordination practice in Victoria include:
Victorian service coordination practice manual 2012 and the Good practice guide 2012
The SCTT 2012 user guide (includes all service coordination tools and templates, and further information, in booklet form)
ICT specifications for service coordination tool templates (for software vendors).